DPJ PHG Limited policy on

fitting materials supplied by customers

We prefer to supply our own materials in order to ensure that we meet our customer's expectations of high quality, trouble-free installation or repair.

We apply a mark-up to materials we supply. This mark-up covers a whole range of ancillary services which we appreciate are not always uppermost in customers minds when comparing quotes.

We understand that when budgets are tight it can be tempting to look for “bargains” online and then engage a tradesperson on a labour-only basis to fit these goods.

Whilst we are prepared to work with either system, experience suggests that it is important to be clear from the very start where potential pitfalls can be hidden and where “saving money” may turn out to be a very expensive option. We regret that we are not able to accept any costs arising from delays, faults, incomparability or other problems arising from materials not supplied by ourselves.

We will only provide genuine, high-quality materials and parts from reputable suppliers who offer enforceable warranties and who have a track record of supplying good service.

We do not buy from an online auction and/or refurbished parts sites, all materials are brand new and of first quality.

In our experience, this greatly reduces project delays, stress and worry.

The table below illustrates some of the issues that our experience suggests may arise, and what the cost implications might be to you.