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DPJ PHG Ltd Boiler Installation

Terms and Conditions

DPJ Boiler Installations and DPJ Plumbing, Heating and Gas are part of the DPJ PHG Ltd company. More information about DPJ PHG Ltd can be found here (

DPJ Boiler Installations carries out the work set out on your quote, for the price that is stated within it, under the following terms and conditions. 

We are not currently VAT registered and so, our prices do not have added VAT Tax added.

  1. General

    1. DPJ PHG Ltd reserves the right to refuse to carry out work for any customers who are abusive to our staff.

    2. DPJ PHG Ltd reserves to decline to the right to refuse to accept any call-outs from Customer’s who have any outstanding payments.

    3. The company requires 50% deposit when booking the boiler installation to secure the boiler installation date. This is in order to purchase boiler/parts/materials needed for the installation.

    4. The settlement payment must be paid fully on completion of the installation/ service.

    5. Manufacturers Warranty & Registration with Gas Safe will only be released on receipt of final payment.

    6. DPJ PHG Ltd will do everything in their power to prevent the Customer’s household from any potential damages.

  2. Complaints

    1.  All complaints have to be made in writing to Head Office address (DPJ PHG Limited, 6 Wharf Road, Rugeley, WS15 1BL), you can also email the complaint to

    2. The DPJ PHG Limited will aim to respond to any complaint made within 48 hours.

  3. Parts/ Boilers

    1. All materials/ boiler/ parts installed are DPJ PHG Ltd property until all invoices/balances are paid in full.

    2. If the Customer fails to pay in full any outstanding invoice/ balance in the time specified DPJ PHG Ltd reserves the right to remove its property from the Customer’s property.

  4. DPJ PHG Ltd Guarantee

    1.  We offer 12 months of help and advice after the installation FREE of charge.

    2. The company guarantee will last for 12 months after work has commenced, the Company takes full responsibility for all the works and materials that the company has installed.

    3. Where we have connected new equipment to your existing system, we cannot accept responsibility for the cost of repairing or replacing parts of your existing system that later develop faults, unless we have been negligent in not realising that this damage to your existing system would happen or unless the way we carried out the work was negligent and this caused the fault.

    4. The company does not take responsibility for any other part of the attached system such as radiators, time switches, thermostats, motorised valves, external pumps, external central heating pumps, external expansion vessels and sanitary areas such as toilets, taps, sanitary pumps, shower valves & shower pumps.

    5. DPJ PHG Ltd does not take any responsibility for faulty parts that have been installed by another company. Or parts installed by our company that have been repaired / altered or that have been moved from their original place of installation by any other person not part of DPJ PHG Limited team.

    6. DPJ PHG Ltd reserves the right to charge an hourly fee for call out to fault that is not caused by the installation work that we have quoted for.

    7. The costs of an Annual Boiler Service or any parts required by the Annual Service, is NOT included in Installation fee.

  5. Quotations

    1. DPJ PHG Ltd aims at sending Quotations to Customer for a straight swap installation within 48hours from Enquiry. If the installation requires further time to give an accurate estimate i.e. Boiler Relocation, Full Central Heating Installations or other bespoke work it could take up to a week for DPJ PHG Ltd to send the quotation to the Customer.

    2. Once the price for Installation/ Service is agreed, the suitable date for both Customer & the Company will be arranged.

    3. Any quotations made by DPJ PHG Ltd are valid for 30 days from when the quote is sent to the customer.

  6. Home Visits/ Surveys

    1. A Free Home Survey will be carried where possible before the final price can be agreed. Otherwise, DPJ PHG Ltd offers a short Telephone Survey which determines requirements for Customers installation/ Service after which the Quotation can be sent.

    2. DPJ PHG Ltd reserves the right to call off/ re-arrange a Home Visit at any time. DPJ PHG Ltd will contact the Customer in advance whenever possible.

  7. The Appliances Servicing

    1. DPJ PHG Ltd will contact the Customer with enough notice when the Service of their Boiler is due where possible.

    2. If any faults are discovered when the Service is carried the Engineer will advise the Customer of the fault. The Customer is responsible to contact the Manufactures themselves if the appliance is under Warranty. If that is not the case the Engineer will advise the cost of the repair before proceeding.

    3. The area surrounding the appliance should be cleared out as much as possible to give the Engineer access in order to carry out the service. Failing to do so, DPJ PHG Ltd reserves the right to charge the Customer a Fee for having to clear the area to gain access.

    4. For the appliances that originally not fitted by DPJ PHG Ltd – We reserve the right to shut down the appliance that is unsafe and/or installed incorrectly and does not meet Gas Safety Regulations.

  8. Manufacturer’s Warranty

    1. All appliances purchased from DPJ PHG Ltd are covered by the Manufacture’s Warranty.

    2. In order to qualify for full Boiler Warranty, it is crucial to remember that the boiler is serviced by a qualified Gas Safe registered engineer every 12 months.

    3. If the Customer decides not to have an annual service the Boiler’s Warranty will lapse and the Manufacturer will no longer cover any call-outs, parts or labour costs in the event of a breakdown.

    4. For individual Manufacturers’ Warranties Full Terms & Conditions please see pdf files/website links attached.

  9. Installation

    1. Once Customers are happy with one of the installation options, they are required to reply to the initial email sent by DPJ PHG Ltd confirming the chosen option.

    2. Once DPJ PHG Ltd receives the confirmation, the Fixed Price Quote is produced for the Customer which advised the chosen option, price, date of Installation and deposit requirements.

    3. DPJ PHG Ltd reserves the right to collect outstanding settlement payment directly after the installation is completed.

  10. Cancellations & Refunds

    1. You can cancel this agreement up to 14 days after accepting. This is called your cooling off period. By accepting the quote and paying the deposit you have agreed that in the case of an urgent repair/ replacement of Heating products we can start work before the cooling-off period ends. If you cancel your agreement after the work has started, we will charge you for any work already carried out and any goods already installed into your property. You will not be able to cancel once the work is fully completed or the goods have been installed into your property. We can deduct our costs from any deposit you have paid or bill you for them.

    2. The wish to cancel installation/ appointment should be in writing/ email. The Company will refund the Customer’s deposit payment within 7 days of the received cancellation notice. (‘working’ days do not include Sundays and public holidays).

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